Contact information
Contact Us
We're here to help! If you have any questions regarding your order, products, shipping, refunds, or anything else, our support team is happy to assist you.
Customer Support
Email: theclovewear@gmail.com
Please use a clear email subject line.
Examples:
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Support Request – Order #1234
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Shipping Inquiry – Order #1234
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Refund Request – Order #1234
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Order Cancellation – Order #1234
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General Inquiry
Emails with clear subject lines help us identify your request faster and ensure a quicker response.
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closed on Sundays and public holidays.
Response Time
We aim to respond to all customer inquiries within 24–48 business hours.
Response times may be slightly longer during product launches, promotional events, or public holidays.
Business Location
Clove
Dehradun, Uttarakhand, India
(We currently operate as an online store and do not offer in-store shopping or customer pickups.)
Before Contacting Us
To help us assist you more efficiently, please include:
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Your Full Name
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Order Number (if applicable)
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A detailed description of your concern
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Relevant photos or videos (if reporting a damaged, defective, or incorrect product)
For refund requests, please ensure you review our Refund & Return Policy before contacting us.
Thank you for choosing Clove. We appreciate your support and look forward to assisting you.