Terms of service

Effective Date: [Insert Date]

Welcome to Clove. These Terms of Service ("Terms") govern your access to and use of the Clove website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

If you are under the age of 18, you may use this website only with the involvement and consent of a parent or legal guardian.

You also agree that all information you provide to Clove is accurate, complete, and up to date.

2. Products

Clove offers premium apparel that is made to order. As each product is manufactured specifically for your order, slight variations in print placement, color, or sizing may occur.

We make every effort to display product images and colors accurately. However, actual colors may vary slightly depending on your device's screen settings.

Product availability, designs, specifications, and pricing may be updated or discontinued without prior notice.

3. Pricing

All prices listed on our website are displayed in Indian Rupees (INR).

Clove reserves the right to modify prices, promotions, or product availability at any time without prior notice.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and issue a full refund if payment has already been received.

4. Orders

Placing an order constitutes an offer to purchase a product from Clove.

We reserve the right to accept, reject, or cancel any order for reasons including, but not limited to:

Suspected fraudulent activity
Payment verification issues
Product availability
Incorrect pricing or technical errors
Any circumstance that prevents us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed to the original payment method.

5. Order Cancellation

Customers may request to cancel an order only before it has been shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

6. Shipping & Delivery

Clove currently ships within India only.

Estimated delivery timelines are provided for convenience and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Clove is not responsible for delays or additional charges resulting from incorrect or incomplete delivery details provided by the customer.

7. Refunds & Returns

Our Refund & Return Policy forms an integral part of these Terms of Service.

By placing an order, you agree to the conditions outlined in our Refund & Return Policy, including:

No returns or exchanges after delivery.
Refund requests must be initiated within 3 calendar days of delivery.
Refund claims require a continuous, unedited unboxing video for verification, as described in our Refund & Return Policy.

8. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

The Clove brand name
Logos
Product designs
Artwork
Graphics
Images
Product mockups
Website layout
Text
Icons
Digital assets

is the exclusive intellectual property of Clove and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Clove.

9. User Conduct

By using our website, you agree not to:

Violate any applicable laws or regulations.
Attempt unauthorized access to our website or systems.
Upload or transmit malicious software or harmful code.
Misrepresent your identity.
Place fraudulent or abusive orders.
Interfere with the operation or security of the website.

Failure to comply with these Terms may result in suspension or termination of access to our services.

10. Limitation of Liability

To the maximum extent permitted by law, Clove shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Delayed deliveries caused by courier partners.
Website downtime or technical issues.
Temporary product unavailability.
Minor variations in product color, print placement, or measurements.
Incorrect sizing selected by the customer.
Delays caused by circumstances beyond our reasonable control.

Our maximum liability shall not exceed the amount paid by you for the affected order.

11. Third-Party Services

Our website may use third-party services, including payment gateways, courier partners, analytics providers, and marketing platforms.

Clove is not responsible for the content, policies, security, or practices of these third-party services.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

13. Changes to These Terms

Clove reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on our website. Continued use of the website after such updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or the purchase of products from Clove shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand, India.