Shipping policy

Effective Date: 1 July 2026

Thank you for shopping with Clove. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

By placing an order with Clove, you agree to the terms outlined below.

1. Shipping Locations

Clove currently ships within India only.

At this time, we do not offer international shipping.

2. Order Processing

All Clove products are made to order.

Orders are typically processed within 2–5 business days before being dispatched for shipping.

During periods of high demand, product launches, sales, or public holidays, processing times may be slightly longer.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

These are estimated timelines and are not guaranteed.

Actual delivery may vary depending on courier operations, weather conditions, public holidays, natural disasters, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional offers such as free shipping will be clearly indicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email containing your tracking details, where available.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Clove is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses, phone numbers, or other delivery information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be shipped again.

7. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to customer unavailability, refusal to accept the package, or incorrect address details, the shipment may be returned.

Any reshipping charges may be the responsibility of the customer.

8. Delays Beyond Our Control

While we work with reliable courier partners, Clove cannot guarantee delivery dates.

Delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Government restrictions
Courier operational issues
Other unforeseen circumstances

Clove shall not be held liable for delivery delays arising from such events.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend that you:

Record a clear video while opening the package.
Take photographs of the package before opening it.
Contact us immediately after receiving the order.

Please refer to our Refund & Return Policy for the complete requirements regarding refund eligibility, including the mandatory continuous unboxing video.

10. Lost Shipments

If your tracking information shows no movement for an unusually long period or your order has not been delivered within a reasonable timeframe, please contact our support team.

We will coordinate with the courier partner to investigate the shipment and assist you accordingly.