Privacy policy


Effective Date: 1 July 2026

At Clove, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party payment providers)

  • Order History

Automatically Collected Information

We may automatically collect information such as:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Referral Source

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to inquiries and support requests.

  • Improve our website, products, and services.

  • Detect and prevent fraudulent or unauthorized transactions.

  • Comply with legal obligations.

  • Send promotional emails or marketing communications (only where permitted by law or with your consent).

3. Payment Information

Clove does not store your complete debit card, credit card, UPI, or banking information.

All payments are securely processed by trusted third-party payment gateways that maintain their own privacy and security standards.

4. Cookies

Our website uses cookies and similar technologies to:

  • Keep you signed in (where applicable).

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Enhance your shopping experience.

You may choose to disable cookies through your browser settings. However, doing so may affect certain features of our website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment service providers

  • Shipping and courier partners

  • Print-on-demand manufacturing partners

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Government authorities when required by applicable law

These third parties receive only the information necessary to perform their services.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Maintain business records.

  • Comply with applicable legal, tax, accounting, and regulatory requirements.

  • Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent for marketing communications.

  • Request information regarding the personal data we hold about you.

To exercise these rights, please contact us using the details provided below.

9. Marketing Communications

If you subscribe to receive promotional emails, we may occasionally send updates about new collections, product launches, offers, and promotions.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

10. Third-Party Services

Our website may integrate or use third-party services, including but not limited to:

  • Payment gateways

  • Courier and logistics providers

  • Shopify

  • Print-on-demand partners

  • Analytics tools

  • Advertising platforms

These third parties operate under their own privacy policies. Clove is not responsible for the privacy practices of external websites or third-party services.

11. Children's Privacy

Our website is not intended for children to make purchases independently.

Individuals under the age of 18 should use this website only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any changes will become effective immediately upon publication on our website unless otherwise stated.

Your continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Clove

Email: theclovewear@gmail.com

For faster assistance, please use a clear and relevant subject line, such as:

Privacy Request – Order #1234
or
Support Request – Order #1234

Emails without a clear subject line may experience delays in processing.

By using our website, you acknowledge that you have read and understood this Privacy Policy.