Refund policy


Effective Date: 1 July 2026

Thank you for shopping with Clove. We are committed to delivering premium-quality apparel and ensuring a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

By placing an order with Clove, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Returns

At Clove, we do not accept returns or exchanges once an order has been delivered.

Please ensure that you carefully review your selected size, color, quantity, and shipping details before completing your purchase.

Refund Eligibility

Refund requests must be initiated within 3 calendar days from the date your order is marked as delivered.

Refunds will only be considered under the following circumstances:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect present upon delivery.

  • You received an incomplete order or missing item(s).

All refund requests are subject to verification and approval by our support team.

Mandatory Unboxing Video Requirement

To ensure fair handling of claims and protect against fraudulent requests, an uninterrupted unboxing video is mandatory for all refund requests.

The video must:

  • Begin before opening the sealed package.

  • Clearly show the package in its original condition.

  • Clearly display the shipping label.

  • Capture the complete unboxing process in one continuous recording.

  • Clearly show the product and the issue being reported.

This requirement applies to claims involving:

  • Damaged products

  • Wrong products received

  • Missing items

  • Manufacturing defects visible upon opening

Refund requests submitted without a complete, continuous unboxing video may be declined if we are unable to verify the reported issue.

How to Request a Refund

To request a refund, please contact us within 3 days of delivery and provide:

  • Your Order Number

  • A brief description of the issue

  • The mandatory continuous unboxing video

  • Clear photographs of the product (if requested)

  • Any additional information requested by our support team

Requests submitted after the 3-day refund period may not be eligible for review.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Customer preference or dissatisfaction with the product after purchase

  • Minor color variations caused by different screen displays or lighting conditions

  • Damage caused after delivery due to misuse, improper washing, negligence, or normal wear and tear

  • Requests submitted after the 3-day refund window

  • Claims where the required unboxing video is not provided and the issue cannot be independently verified

Refund Approval & Processing

Once your request has been received, our team will review the submitted evidence.

If your refund is approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment service provider.

Clove reserves the right to approve or decline refund requests after reviewing the submitted evidence.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For refund-related assistance, please contact us at:

Email: theclovewear@gmail.com

Please include your Order Number in all communications to help us process your request efficiently.

By purchasing from Clove, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.